OOOoooooo a new shiny interface!!!'We have made a few changes to the Second Life login screen, as you may have noticed, and we hope you’ll find them useful. You will see headlines from two sources, the most recent posts from the Official Second Life Blog and also the most recent Second Life Grid Status Reports. You can also subscribe to either feed, directly from the login screen, using the handy new RSS buttons.'
Reading through the comments after this post is great fun - for anyone needing a laugh I highly recommend it - some points of interest that have been brought up are extremely accurate.It is good to see the attempt at feedback for those that the polls work for, although to my mind it is very limited, sometimes the answer is not a simple yes or no so i must therefore decline to answer, which of course would not be recorded.
The questions don't seem to be that relevant to customer experience, but it is good to see some Lindens actually taking the time to find some kind of feedback since the reports page still has no comment option.
One of the main problems with any RSS is that it's often way behind what is actually occurring at that given moment and as Katt Linden has said:
'The folks who post to the Status Reports are, themselves, the people working on the problems — the team designates one individual who updates that report. Sometimes they don’t post details because they don’t yet know the cause of problems. Sometimes issues are not widespread, for instance whatever had some experiencing login failure just now, and in cases like that the Status Report might not always be updated. (I don’t know what happened there, I’m simply listing some reasons I can think of why the page may not be up to date in terms of your own experience of the grid.)'
This brings up a couple of points:
1, If multiple people are reporting on a problem there are probably double the amount who actually experience it and don't know how/want to report on it.
2, Even if the people working on problems don't know what is causing them or how long it may take to fix it residents still need to be warned and to know they are not the only ones facing the issue, be it transaction, log-in, database failure etc........
3, It should be updated as soon as an issue becomes a problem and also warning sent out inworld (maybe a link to the grid status inworld so people don't have to open a browser to check).
The surveys may work out to be a good feedback tool eventually once the questions are honed better towards what a Resident is actually looking for (not an easy task and not one I would want) Christa Linden had this to say about them:
'We’ve initiated additional surveys to sample Resident attitudes across a range of subjects. We are experimenting with this as a new channel for communication and expect to hone the questions over time. Currently there are about a dozen questions on rotation. Some issues currently addressed include: brand awareness (”Have you seen the inSL logo used in your community?”), brand comprehension (”Do you know what the Second Life Grid is?”), popularity trends (”What is your favorite Second Life mainland community at the moment?”), and learning tool effectiveness (”Have you viewed Second Life Tutorials? What skills have the Tutorials helped you learn or improve?” ) among others. We hope that the data from these questions will help us understand common perceptions about the experience of being active in Second Life as well as identify the effectiveness of certain tools and programs.
We are looking into ways to share findings with Residents as well as how to extend these surveys in languages other than English. It will take time to get there. But we, as always, greatly appreciate your interest and patience!'
I guess more info is always good however we can get it but I will say that if the grid is offline and status and grid reports don't say otherwise it can be very frustrating as we Residents all know too well, so until this problem is fixed and Lag between the grid going offline and anything showing up on Log in screen or status reports then, to me, it's pretty useless but does give us something pretty to look at as we attempt to log in (P.S loved the suggestion to put a game on the Login screen for us when we can't log in and are waiting for the grid status to be updated LOL)
Dana
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