The Better Business Bureau gives consumers and companies an idea of a companies performance in areas of customer complaints and resolutions of said issues.Companies can pay a subscription to become BBB accreditted:
'If a business has been accredited by BBB, it means BBB has determined that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.'
Linden lab are NOT accreditted, this does not stop the BB from rating them though and the results are interesting:
In the last 36 months BBB have processed 40 complaints about Linden Lab from consumers of these 40 complaints 28 were in the last year!
'Customer Experience
Based on BBB files, this company has an unsatisfactory record with the BBB due to unanswered complaints. The company has resolved some complaints presented by the BBB, however, the BBB did not receive a response to other complaints.'
The complaints against Linden Lab range from advertising issues, billing/collection issues to service and refund/exchange issues
'BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.'
"Basically buyer beware!"
Sources: BBB, ACE-exchange.com
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