Wednesday, August 27, 2008

Warning GRID ISSUES

There is nothing on the blog (as usual) Nothing on grid status page either
but I have been having problems for a few days now with LAG levels being high, failures on teleport and rezzing objects.
Today attempts to rezz almost invariable fail - I would not attempt to buy anything right now either - teleport sometimes works and sometimes doesn't.
Right now I am stuck on the log in screen after 20 minutes and 3 attempts to log back in after trying everything else.
My guess is that maybe it has some connection to the 1.24 Server deploy but that is just a guess - timing seems to much to be a coincidence - come on guys I guess you got it wrong again!
Time 06.30am SLT
I will update you if we get to hear anything.
Dana

UPDATE:
Live chat help -
Aurelie: Hello dana_Vanmoer, what can I help you with?
dana_Vanmoer: I can't log in
dana_Vanmoer: just get stuck with the bar about a 1/4 way up
dana_Vanmoer: I have tried several times in the last 20 minutes
dana_Vanmoer: hello?
Aurelie: it is a known issue
dana_Vanmoer: so why isnt it on the grid status or blog?
dana_Vanmoer: and is there a solution or time frame?
Aurelie: they are trying to fix it
Aurelie: and they are going to put a note on the blog
dana_Vanmoer: so we dont need to know because they are trying to fix it?
Aurelie: not yet
dana_Vanmoer: so i just wait for the 'never there' blog updates?
dana_Vanmoer: a warning on the log in page may be a better alternative instead of people wasting their time
Aurelie: is there anything else i can help you with?
dana_Vanmoer: yes give me some time frame?
dana_Vanmoer: or you suggest i just keep trying?
Aurelie: keep trying
Aurelie: some accounts now manage to log in
dana_Vanmoer: ok thank you for your help
dana_Vanmoer: not much point logging in if nothing works

UPDATE:
[RESOLVED 6:44AM PDT] The problem has been fixed. Logins and teleports should return to normal once the initial rush to log back in subsides.
We are having a problem with a VPN that we are currently investigating. This will have an effect on teleporting as well as blocking some residents from being able to log in. We will have updates on the situation as soon as possible.
(we shall see)

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