Weekend Grid Outages

Although the second half of 2008 showed a big reduction in usage hours lost to outages (we reduced outage hours by over 50%), stability challenges have increased over the past month on the Grid. This weekend was especially painful, and the first time since joining Linden Lab that I’ve experienced a full mySQL crash (this occurred just after 4pm PT on Sunday).

When the central database crashes, it takes approximately 1 hour to rebuild tables and indexes before accepting queries and becoming fully functional. This was the main reason for us to employ the painful triage process of temporarily blocking logins, while the database is in an overload state. These 5-10 minute “blocking periods” are substantially less Resident impacting than a full database crash, and a 50-60 minute restart cycle. However, neither is acceptable and I wanted to continue updating our efforts to stabilize the infrastructure.

You can read the rest of what Frank Ambrose (FJ Linden) has to say HERE

But I personally would say a great deal more is wrong than shows on the surface? How many of you can get to the support page from the secondlife website? or even from individual articles - I had to find a backdoor through the wikipedia to be able to submit a support ticket.
How many have had their credit card suddenly rejected after a long time using the same one?
Some have shown signs of these problems and these are on top of the actual inworld issues which are plaguing us all
I for one wonder what exactly is going on at Linden Lab just now as they seems determined to drive its most staunch Residents out.